Andrea Wiggins
147 Jamesville Avenue North, Syracuse, NY 13210
akwiggins /at/ gmail /dot/ com


University of Michigan, School of Information, Ann Arbor, MI
            Master of Science in Information, 2007
            Thesis: Exploring Peer Prestige in Academic Hiring Networks
            Coursework: complex adaptive systems, network theory, information architecture, interface design, information systems evaluation

Alma College, Alma, MI
            Bachelor of Arts, Mathematics, 2000

Honors and Awards

Stephen Markel Award, University of Michigan School of Information, 2006

Professional Experience

Enlighten   Ann Arbor, MI   5/05 – 08/07
Data Analyst; Web Analytics Intern: responsible for reliable web traffic analysis and reporting for large enterprise sites; extensive custom online business metrics and report development; exploratory analysis and research.

University of British Columbia  Vancouver, BC  1/06 – current
Associate Instructor: content contributor and editor for online course, “Web Analytics for Site Optimization” in the Award of Achievement in Web Analytics series.

Technology Opportunities Project Data Archive   Ann Arbor, MI  1/06 – 8/06
Data Archives Intern: evaluated data archives and prepared program management data for ICPSR inclusion; performed data extraction, analysis and visualization.

University of Michigan School of Information   Ann Arbor, MI  06/06 – 08/06
SI 501 Project Coordinator: coordinated client project placements for “Use of Information,” an MSI program course requirement.

The Purple Rose Theatre Company   Chelsea, MI   12/02 – 5/05
Office Manager: managed complex scheduling, supervision and training of apprentices; communications and information management; daily administrative office operations; web site design and development; database management.

Nonprofit Enterprise at Work    Ann Arbor, MI   6/01 – 12/02
Education Program Associate: coordinated operational logistics of semi-annual series of nonprofit management workshops; administered workshop marketing activities, registration, evaluation and scholarship program; database management.

Washtenaw Literacy   Ypsilanti, MI   6/00 – 6/01
AmeriCorps*VISTA Volunteer Coordinator, Information Manager: responsible for volunteer recruitment, training and management; project planning and management; event coordination and supervision; database and web site management.

Publications and Presentations

Wiggins, A. (June/July 2007), Data Driven Design: Using Web Analytics to Validate Heuristics. Bulletin of the American Society for Information Science and Technology.

Wiggins, A. (24 March 2007), Data Driven Design: Using Web Analytics to Improve Information Architectures.  Research paper presented at Information Architecture Summit 2007.  Las Vegas, Nevada.

Wiggins, A., Adamic, L., & McQuaid, M. (October 2006), The Small Worlds of Academic Hiring Networks.  Conference paper presented at Applications of Social Network Analysis 2006.  Zürich, Switzerland.

Wiggins, A. (17 October 2006), Metrics for Heuristics: Quantifying User Experience Part 2. Boxes & Arrows. 

Wiggins, A. (2 October 2006). Metrics for Heuristics: Quantifying User Experience Part 1  Boxes & Arrows.

Wiggins, A. (June 2006). Data Driven Design: Leverage Analytics to Improve your Web Site Overhaul.  Interactive marketing industry white paper published by Enlighten at 

Williams, K., Bishop, A., Bard, M., & Wiggins, A.  (May 2006). “Turning program management data into a research dataset: working with the Department of Commerce to study technology projects in local communities.” Poster presented at IASSIST (International Association for Social Science Information Services & Technology) 2006: Data in a World of Networked Knowledge. Ann Arbor, Michigan.

Wiggins, A., Bard, M., & Baugh, J. (October 2005). “Dabbling in Drupal: A Case Study of the University of Michigan Community Information Corps Website.” Presentation for the Library Technologies Division at the Michigan Library Association annual conference. Grand Rapids, Michigan.

Gallery Exhibitions

"Links" (March – April 2007). Cheap Shots: Silver Dreams of Plastic Cameras. Gallery 4. Ann Arbor, Michigan.  juried.

"iCommunity" (January – February 2007). If Other Please Explain. WORK Gallery. Ann Arbor, Michigan.  juried.

Professional Engagement

Event Photographer, CHI 2007, April 2007
Student Volunteer, iConference 2006, October 2006
Conference Planning Committee,
iConference 2006, University of Michigan, October 2006
Event Photographer, CHI 2006, April 2006
Student Volunteer, Emetrics Summit, April 2006
Member, Association for Computing Machinery & SIGCHI, Computer Human Interaction